We embarked in a big franchise challenge. Claustrophobia is a big Russian chain and they have a place in Brooklyn, NY. I had spoken to the owner before going and had great expectations. She was very nice and care to share some of their experience with us.
Unfortunately tech problems can cloud all that. Our second lock malfunctioned and we had to force it open. Then we discovered the 3rd and 4th locks were also opened. The mag locks never engaged. This took us to the last room looking for the last puzzle. The RM had to come in several times since their microphone was not working either. We didn’t know how far into the game we were either since there’s no timer in the room. At this point all the game flow was upside down and difficult to know what’s next. We managed to open the last puzzle and it was a great one. We loved this one but it also malfunctioned and the RM had to come in again to help. We finally solved it and it didn’t activate the exit door so the RM had to open it and say “You escaped”